Terms and Conditions

Table of Content

Shipping Policy

For other products, shipping costs would be calculated based on customer address automatically using our shipping companies partners rates such as UPS, USPS, FedEx, and DHL. 

If the customer had ordered free shipping products alongside with not free shipping products, shipping cost would be calculated individually.

Return and Refunds Policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We reserve the right to charge additional fees for returns that are requested late, opened, damaged or missing parts. Shipping paid during the purchase is not refundable.

In case that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.

In any event, any returned product that is opened, used, damaged or missing parts will result up to a restocking fee that equals up to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.

To start a return, you can contact us at: returns@ozizo.store

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: info@ozizo.store

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages during shipping

Please contact us IMMEDIATELY (within one day after the date the product is delivered) with photos of damages during shipping and wait for further instructions.

Original box and all packaging are REQUIRED to process the exchange on damaged item. Please DO NOT assemble the product until we assess the damaged photos. In most cases, we will send out the part that got damaged during transportation so it will not warrant for a return. In most cases, we will return and replace your item with the exact same model in the vent of the damaged parts cannot be replaced.

 During the photo documentation process, five different photos will be requested:

1. A photo of the damaged item
2. Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
3. A photo showing the damaged item and how it was packaged inside the box
4. A close-up photo of the shipping label with tracking number
5. A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)

PACKAGE THEFT AFTER DELIVERY

While we do insure all packages with the shipping companies we use for lost or damaged items. We are not responsible for stolen packages AFTER they have been delivered to the recipient. Once the item is delivered by the shipping courier it is now considered the buyer’s property even if they are not home and did not sign for the package. It is the buyer’s responsibility to protect the item from theft after delivery. It is recommended to track your package with the tracking information we provided and make arrangements with the shipping company to be present to receive your item as some items may not require a signature.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Upon receipt of the package and completion of our inspection, a refund or replacement will be processed.

If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost.

If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable) and restocking fee at 25% of the purchase price.